Olivia Owusua Addo is our caring Human Resource Officer and a member of the Institute of Human Resource Management Practitioners (IHRMP). She holds an EDEXCEL National Diploma in Social Care with Psychology from the Newham College, Eastham-London, a BA (Hons) Human Resource Management and an Msc in International Business Management, all at the University of East London Business School, Docklands, UK. Back in the UK, Olivia worked for five years at the Barts Health NHS Trust- London as a Health Care Support worker and later on as an Employee Relations Officer. Olivia’s keen interest is in the concept of emotional labor – the regulation of employee emotions and expression for organizational purpose. In 2015 and after over 10 years in the UK, Olivia made the decision to relocate back to Ghana. Olivia added an extra dose of empathy to SGMC when she joined the Business Services team in 2016. Employees are frequently seen in her office for friendly and professional advice and support on various HR issues. She supports with the employee life cycle i.e. recruiting, screening and interviewing process of new employees. Olivia is also largely responsible for drafting employee policies and making sure all staff get the career support and training they need. She makes it a point of attending all social events – from weddings, funerals, to baby-naming ceremonies – to represent the company. She also handles the complex logistics for our interns and locums who are coming from abroad.